Shipping & Returns

SHIPPING POLICY

Effective date: [September 1, 2026]

Thank you for shopping with OliviaSterling.Shop. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

Order Processing

Orders are generally processed within [1–2 business weeks] after payment has been successfully received. Orders placed on weekends or public holidays will begin processing on the next business day.

Processing times may be longer during product launches, promotions, holidays, or periods of unusually high order volume. If there is a significant delay, we will make reasonable efforts to notify you using the contact information provided at checkout.

Shipping Destinations

We currently ship to the UNITED STATES only in the meantime.

Shipping Rates and Delivery Estimates

Shipping charges are calculated and displayed at checkout before you complete your purchase. Rates may depend on your delivery address, order size, package weight, and selected shipping method.

Estimated delivery times are provided below:

Standard shipping: [5–10 business days]

Delivery estimates begin after your order has been processed and shipped. They are estimates only and are not guaranteed, unless a guaranteed delivery option is expressly stated at checkout.

Tracking Information

When your order ships, we will send a confirmation email containing tracking information, when available. Please allow up to [24–48 hours] for tracking details to become active.

Tracking updates are provided by the shipping carrier. OliviaSterling.Shop is not responsible for delays caused by carrier scanning or tracking-system updates.

Address Changes

Please contact us as soon as possible if you need to correct or change your shipping address. We can only update an address before the order has been processed or shipped.

Once an order has shipped, we cannot guarantee that an address change, delivery redirect, or rerouting request will be possible. Additional carrier fees may apply, and customers may be responsible for those fees.

Delayed, Lost, or Missing Packages

If your package is delayed, please first review the tracking information and contact the shipping carrier for the latest update.

If tracking shows no movement for [10 business days for domestic orders], or if your package is marked as delivered but you cannot locate it, contact us at savy@thesavybohemian.com with your order number and tracking information. We will review the issue and, when appropriate, work with the carrier to investigate.

OliviaSterling.Shop is not responsible for packages delivered to an incorrect address provided by the customer, packages confirmed as delivered by the carrier, or delays caused by customs, weather, natural disasters, strikes, or other events outside our reasonable control.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at savy@thesavybohemian.com. Include your order number and clear photos of the shipping packaging and damaged item.

Please keep the original packaging until the issue has been resolved. After reviewing the damage, we may offer a replacement, refund, store credit, or another appropriate resolution in accordance with our Returns and Refunds Policy.

Split Shipments and Backordered Items

Items from the same order may arrive in separate packages or on different dates. If this occurs, you will not be charged additional shipping fees unless otherwise stated at checkout.

If an item is temporarily unavailable, we will contact you with the available options, which may include waiting for the item to ship, receiving a partial shipment, or requesting a refund for the unavailable item.

Shipping Restrictions

We may be unable to ship to certain locations, including addresses that are incomplete, restricted by law, inaccessible to our carriers, or otherwise unsuitable for delivery. We may cancel and refund an order if it cannot be shipped to the address provided.

For questions about shipping or an existing order, contact us at:

Email: savy@thesavybohemian.com

Website: www.OliviaSterling.Shop

Please include your order number so that we can assist you more efficiently.

Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, rates, or business practices. The updated version will be posted on this page with a revised effective date.

RETURN & EXCHANGE POLICY

Effective date: September 1, 2026

Thank you for shopping with OliviaSterling.Shop. Because most of our products are made to order, personalized, or produced specifically for each customer, we generally do not accept returns, exchanges, or change-of-mind cancellations.

All Sales Are Final

Unless an exception listed below applies, all purchases are final. We do not accept returns or exchanges for:

Change of mind.
Incorrect size, color, style, or product selection made by the customer.
Personal preferences or differences in how a product looks on the customer’s screen.
Orders that the customer no longer wants after production has started.
Products made or personalized according to the customer’s specifications.
Items that have been worn, washed, altered, damaged, or used improperly.

Please review the product description, sizing information, measurements, materials, personalization details, and order summary carefully before completing your purchase.

Order Changes and Cancellations

If you need to request a change or cancellation, contact us at savy@thesavybohemian.com within 12 hours of placing your order. We will try to accommodate requests received before production begins, but changes and cancellations are not guaranteed.

Once an order has entered production, we generally cannot change, cancel, refund, or exchange it because the item is being made specifically for you.

Damaged or Defective Items

If your order arrives damaged, defective, or materially different from what you ordered, contact us within 48 hours of delivery at savy@thesavybohemian.com. Please include:

Your order number.
A clear description of the issue.
Clear photos or video of the item and its packaging.

Do not dispose of or alter the item while your claim is being reviewed. If we confirm that the item was damaged in transit, defective, or incorrectly fulfilled, we may provide a replacement, repair, store credit, or refund, as appropriate.

Incorrect or Missing Items

If you receive the wrong item or your order is missing an item, notify us within 48 hours of delivery at savy@thesavybohemian.com. Include your order number and photos of the items received, including the shipping label when possible.

After reviewing the issue, we may send the correct item, provide a replacement, issue store credit, or provide another appropriate resolution.

Eligibility for an Exception

Any approved return or exchange must be authorized by OliviaSterling.Shop before the item is shipped back. Unauthorized returns may not be accepted.

If an exception is approved, the item must be returned in the condition specified by our support team and within the stated timeframe. Customers may be responsible for return shipping costs unless the return is due to our error, a confirmed defect, or shipping damage.

Refunds and Replacements

If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

A replacement may be subject to product availability. If the original product is unavailable, we may offer a comparable alternative, store credit, or refund, as appropriate.

Customer Responsibilities

OliviaSterling.Shop is not responsible for issues caused by incorrect customer-provided information, including an incorrect shipping address, inaccurate personalization details, or failure to follow product-care instructions. Please review all details carefully before submitting your order.

Legal Rights

This policy does not limit or exclude any consumer rights, warranties, guarantees, or remedies that cannot legally be excluded or restricted under the laws applicable to your purchase. If an item is faulty, unsafe, not as described, or incorrectly supplied, you may have rights to a repair, replacement, refund, or other remedy even though the item is made to order.

To report a damaged, defective, incorrect, or missing item, contact us at:

Email: savy@thesavybohemian.com

Website: www.OliviaSterling.Shop

Please include your order number and any relevant photos or videos so we can review your request efficiently.

Policy Updates

We may update this Return and Exchange Policy from time to time to reflect changes to our products, procedures, or legal obligations. The updated version will be posted on this page with a revised effective date.