Privacy Policy

Effective date: September 1, 2025

OliviaSterling.Shop (“OliviaSterling.Shop,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use OliviaSterling.Shop, place an order, contact us, subscribe to updates, or otherwise interact with our store.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we will request your consent before collecting or using your information for particular purposes.

Information We Collect

Depending on how you interact with us, we may collect:

Contact information: name, email address, telephone number, billing address, and shipping address.
Order information: products purchased, order number, order history, delivery details, personalization instructions, and customer-service communications.
Payment information: payment method and transaction details. We generally do not store complete payment-card numbers; payment information is processed by our third-party payment providers.
Account information: login credentials and preferences, if you create an account.
Marketing information: email preferences, communication preferences, and information you provide when joining a mailing list or participating in a promotion.
Device and usage information: IP address, browser type, device information, approximate location, pages viewed, referring links, and interactions with our website.
Information you submit: messages, reviews, photos, feedback, and other information you voluntarily send to us.

Please do not submit sensitive personal information unless it is necessary for a specific request and we ask you to do so.

How We Collect Information

We may collect information:

Directly from you when you place an order, create an account, complete a form, contact us, or subscribe to communications.
Automatically through cookies, pixels, log files, and similar technologies when you use our website.
From service providers that help us operate the store, process payments, prevent fraud, deliver orders, provide analytics, or support marketing activities.
From publicly available or third-party sources where permitted by law.

How We Use Information

We may use personal information to:

Process, fulfill, ship, and provide updates about your orders.
Process payments and help prevent fraud, unauthorized transactions, and security incidents.
Provide customer service and respond to questions, requests, or complaints.
Personalize, produce, and deliver made-to-order or customized products.
Maintain, secure, troubleshoot, and improve our website, products, and services.
Analyze website traffic, customer interactions, and store performance.
Send transactional messages, including order confirmations, shipping updates, and service announcements.
Send promotional communications where permitted by law and according to your preferences.
Administer promotions, surveys, reviews, and other activities you choose to join.
Comply with legal obligations, enforce our policies, and protect our rights, customers, business, and property.

We process personal information only for specified, legitimate purposes and do not use it in ways that are incompatible with those purposes without appropriate notice or consent where required.

Legal Bases

Depending on the circumstances and applicable law, we may process personal information because it is necessary to:

Perform a contract or fulfill your order.
Take steps at your request before entering into a contract.
Comply with a legal or regulatory obligation.
Protect against fraud, security threats, or other harmful activity.
Pursue legitimate business interests, provided those interests do not override your privacy rights.
Obtain and rely on your consent where consent is required.

You may withdraw consent for consent-based processing at any time, although withdrawal will not affect processing that occurred before withdrawal or processing based on another lawful basis.

Cookies and Similar Technologies

We may use cookies and similar technologies to keep the website functioning, remember preferences, understand how visitors use the website, measure performance, and support marketing activities.

Cookies may be placed by us or by third-party service providers, such as analytics, advertising, payment, social-media, or ecommerce providers. You can manage cookies through your browser settings and, where available, our cookie-consent tools. Disabling certain cookies may affect website functionality.

How We Share Information

We may share personal information with trusted service providers that process information on our behalf, including:

Ecommerce and website-hosting providers.
Payment processors and fraud-prevention providers.
Manufacturers, production partners, fulfillment providers, and shipping carriers.
Customer-service, email, analytics, marketing, and technology providers.
Professional advisers, insurers, auditors, and legal authorities when necessary.

We may also disclose information when required by law, legal process, court order, or government request; to enforce agreements; to protect our rights or safety; or in connection with a merger, acquisition, financing, sale, or transfer of all or part of our business.

We do not sell personal information for money. If our use of cookies or advertising technologies is considered a “sale,” “sharing,” or targeted advertising under an applicable privacy law, you may exercise any opt-out rights provided by that law by contacting us at [privacy email] or using the controls made available on our website.

International Transfers

Our service providers may process or store information in countries other than the country where you live. When information is transferred across borders, we will use reasonable safeguards and comply with applicable privacy requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements. When information is no longer needed, we will delete, anonymize, or securely dispose of it where reasonably practicable.

Data Security

We use reasonable administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

If we become aware of a qualifying personal-data breach, we will take appropriate steps to investigate, contain, and address it and provide notices where required by applicable law.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Be informed about how your personal information is collected and used.
Request access to personal information we hold about you.
Request correction or updating of inaccurate or incomplete information.
Request deletion, blocking, or restriction of personal information in certain circumstances.
Object to or limit certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of promotional emails by using the unsubscribe link or contacting us.
Request information about the parties or categories of parties with whom we share information.
Lodge a complaint with the appropriate privacy or data-protection authority.

To submit a request, contact us using the details below. We may need to verify your identity before completing a request. We will respond within the period required by applicable law. Some requests may be limited by legal, security, recordkeeping, or contractual requirements.

Children’s Privacy

Our website is not intended for children under the age required by applicable law to provide consent. We do not knowingly collect personal information from children without legally valid parental or guardian consent. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party service you visit or use.

Marketing Communications

You may unsubscribe from promotional emails by clicking the unsubscribe link in the message or contacting us at savy@thesavybohemian.com. You may still receive non-promotional messages related to your orders, account, transactions, or ongoing service requests.

Data Protection Contact

For privacy questions, requests, or complaints, contact:

Business name: OliviaSterling.Shop

Privacy contact: Management

Email: savy@thesavybohemian.com

Mailing address: New Smyrna Beach, Florida

Website: OliviaSterling.Shop

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal obligations, or privacy practices. The revised version will be posted on this page with a new effective date. We encourage you to review this page periodically.